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Airmail is a tool that helps CiviCRM understand what happens to emails you send — whether they bounce, are marked as spam, etc. It works with various SMTP email services (like Amazon SES, SendGrid, Elastic Email) to process notification events about email delivery. When something goes wrong (for example, an email doesn’t deliver or someone complains), Airmail picks that up and records it in your CiviCRM system so your email lists stay clean and accurate.

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