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The world’s largest and most diverse environmental network (IUCN) uses CiviCRM to manage thousands of people at its annual congress

Last updated: 14 Oct, 2025

The International Union for Conservation of Nature (IUCN) is a global organization dedicated to the conservation of natural resources. With an extensive network of members and projects around the world, IUCN faced challenges in efficiently managing its relationships and internal processes. To address these needs, IUCN collaborated with Ixiam to implement CiviCRM, an open-source customer relationship management (CRM) solution tailored to the needs of the nonprofit sector.

The work didn’t stop there; in a subsequent phase, Ixiam was responsible for developing the web portal for the IUCN World Conservation Congress held in Marseille.

This year, Ixiam takes up the challenge of developing the congress portal integrated with CiviCRM.

Challenges

  • Lack of a unified tool for contact and relationship management.
  • Manual processes were time-consuming and error-prone.
  • Need to improve efficiency in event management and communications.
  • A web portal with the necessary usability to manage attendees, the program, speakers, and content.

Impact

✔ More than 1,500 members participated.
✔ More than 148 resolutions and recommendations.
✔ 39 resolutions were passed through on-site voting during the conference and 109 through online voting prior to the event.

Ixiam’s implementation of CiviCRM has enabled IUCN to manage one of the most relevant events for the network of global experts on environmental issues.

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iXiam Global Solutions

We are an international digital consulting agency that works with nonprofit organizations pursuing a social good. You have a mission. We’ll help you get there faster. At our core, we are committed to solving your needs using open source technology.

We’ve seen almost everything thrown our way in a wide variety of projects and sectors. We firmly believe in understanding each client’s needs to help further their mission. Whether it is increasing staff / volunteer efficiency, fundraising strategies, enhancing your web presence or making data more usable again, we work with each client to solve their unique challenges. In the end, iXiam is a committed partner with each organization we work with.

Since 2007 we’ve collaborated with NGOs, Medical Associations, Universities, Federations and UN departments. We are based in Spain and the United States with over 350 implementations in 47 countries with languages including Spanish, English, French and Greek. We approach each project with an open-mindset, ready to listen and eager to share our expertise with you.

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