Is Spark pricing per seat or per instance?
Spark pricing is per instance, not per seat. This means you can have as many users as you need within your Spark instance, without additional charges per user.
We are already a member. How do we access the ESR files?
Ensure that you’re registered with https://civicrm.org and, using the same credentials, log into https://lab.civicrm.org. Once complete, send us an email at info@civicrm.org stating that you need to be added to the ESR project.
We just subscribed, how do we access ESR?
First and foremost, thank you for supporting ESR. We’ve already received your subscription and are processing it. You’ll be provided access to ESR via https://lab.civicrm.org where you can download the necessary files. If you’ve not already done so, please log into https://lab.civicrm.org using the same credentials that you’ve established at https://civicrm.org.
Can we get a refund if we cancel?
We do not offer refunds for CiviCRM ESR.
Where can we participate in ESR related discussions?
ESR discussions take place in a dedicated channel on https://chat.civicrm.org. Register for an account at https://civicrm.org and we’ll add you to the channel.
We deploy a site with a custom workflow based on “git”. How can we merge ESR changes into our project?
ESR includes an export of the git history. Alongside the normal downloads (such as “civicrm-X.Y.Z-drupal.tar.gz” or “civicrm-X.Y.Z-wordpress.zip”), there is another file “civicrm-X.Y.Z-patchset.tar.gz”. The export is generated via “git format-patch”, and you can import with “git am /path/to/patch/files”. Of course, we can’t anticipate all the custom workflows out there. Fortunately, the patch-file format is versatile and supported by many tools.
We are an end user organization that’s subscribed to ESR. On how many sites can we use ESR?
Subscription to ESR is valid for one live site. You may use the same license on development, staging and testing sites without issue.
What is prioritized in each ESR release?
CiviCRM ESR only addresses security and critical bugs.
For how long is each version of ESR supported?
At present, each version of ESR will receive 6 months of support. The CiviCRM Core Team may extend the release to a full 12 months of support, depending on the financial viability of maintaining this version of CiviCRM. Schedules are documented here.
Does ESR include any support?
No, CiviCRM ESR does not include any additional support over and above what’s provided by the community. If you require advanced support, please check out our ESR partners above.