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Members and donations management system

Since 1971, the EAC has been working to build a healthier, more sustainable Nova Scotia. The Ecology Action Centre works closely with social and natural scientists and makes strong use of science in communicating its message to the public. In order to support their work, EAC provides membership options and donations, both accessible through online forms. CiviCRM is used to keep in touch with members through the mass-mailing capacity, recording of activities and required follow-ups, customizable reports and searches.

Since CiviCRM was implemented in 2011, the EAC staff and volunteers feel more confortable using the system for their daily tasks, reaching out to constitents and building a strong support base. Also, several key factors look really good, for example:

  • EAC membership base doubled within the last 3 years
  • Memberships that were not renewed decreased 30% because of the automated membership expiry reminders and ease of online renewals
  • The number of different contributions recorded through CiviCRM (online donations, membership payments, etc.) increased 3 times!
  • We increased from 0 mailings to 150 mailings per year
  • Contact base size increased 10x
  • The number of online donations increased 30%
  • Background

    To fix already installed CiviCRM system that was never configured to meet EAC needs and to enable EAC staff to manage the application through training and customization.

  • Challenges

    Multiple needs that CiviCRM can meet but that require time and money to implement – therefore requiring us to divide the project implementation stages into “must have” and “nice to have” and slowly going though that list.

  • Solution

    CiviCRM was chosen because it was already installed. At the same time, our expertise with CiviCRM and previous experience indicated that CiviCRM was a best application to do the job.

  • Functionality

    Membership management, donations management, mass mailing functionality.

The Freeform Solutions team comprises a project manager and CiviCRM specialist/developers, while the Ecology Action Centre team actively participates in all Project Management meetings, adhering to Agile Project Management methodologies.

Logo for the Ecology Action Centre organization

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Provided By: Freeform Solutions

Freeform Solutions is Canadian-based non-profit IT organization dedicated to helping other non-profits understand and employ technology appropriately and effectively to support their missions. We provide flexible consulting, online-based solutions, website development, and hosting solutions that give you peace of mind and help stay focused on your mission. We also provide help developing IT plans, training and workshops to extend knowledge of your staff to better use technology.

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CiviCRM is an open source project that develops and maintains software for nonprofits. Our mission is to ensure that any nonprofit organization, regardless of budget, size or mission, has access to a world-class CRM.

The CiviCRM project is managed by CiviCRM LLC (aka “the Core Team”), a California-based Limited Liability Company. We are a team of seven people located around the world.

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