Development and operation of the Leipzig platform for voluntary language mediation

Introduction

The Leipzig platform for volunteer language mediation was developed and successfully launched in 2023. The technical infrastructure is based on Drupal and CiviCRM and enables centralized management of language mediators, clients and appointments. Particular attention was paid to the user-friendliness of the platform as well as strict security and data protection measures to ensure the protection of sensitive data.
The challenge

A key challenge in the development of the platform was to create a system that would efficiently facilitate the placement of volunteer language mediators for appointments with clients. Accessibility for several local organizations and differentiation between them was also a task. In addition, security standards had to be guaranteed and the actual need for non-volunteer language mediators had to be made transparent.
The solution

With CiviCRM and Drupal 10, a system was created that simplifies the management of contacts, activities and appointments. An automated procedure for processing language mediation requests was implemented, which efficiently allocates requests according to the availability of volunteers. Responsible coordinators have an overview and control over the appointments in their domain. This also enables the targeted determination of the budget for non-volunteer language mediation.

The platform offers an innovative solution for the efficient management of volunteer and non-volunteer language mediation services in Leipzig. The central administration and automation of processes simplifies workflows and the actual need for resources can be determined and addressed in a targeted manner.

Focus: Social Service
Type: Non-Profit
Using: Drupal
Leipziger Plattform für Ehrenamtliche Sprachmittlung Website

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Provided By: 5 Knoten

Founded by enthusiastic CiviCRM users, 5 Knoten has been helping associations and NGOs to set up and use CiviCRM since 2017. The main focus is on the question of how contacts can be maintained and work processes in associations can be simplified. We use CiviCRM in its various facets and forms to solve these problems.

We prefer to accompany organizations in the long term – from implementation and training, through support and updates, to the ongoing development of the system.
In addition to implementation and support, we develop interfaces, take over the contact to the hosting etc.

We have particular experience in the use of CiviEvent, CiviMail, Contribution and Grants. Our favorite child is CiviCase, which supports associations in the documentation of complex consulting and support processes.

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