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Development and operation of the Leipzig platform for voluntary language mediation

  • Introduction

    The Leipzig platform for volunteer language mediation was developed and successfully launched in 2023. The technical infrastructure is based on Drupal and CiviCRM and enables centralized management of language mediators, clients and appointments. Particular attention was paid to the user-friendliness of the platform as well as strict security and data protection measures to ensure the protection of sensitive data.

  • The challenge

    A key challenge in the development of the platform was to create a system that would efficiently facilitate the placement of volunteer language mediators for appointments with clients. Accessibility for several local organizations and differentiation between them was also a task. In addition, security standards had to be guaranteed and the actual need for non-volunteer language mediators had to be made transparent.

  • The solution

    With CiviCRM and Drupal 10, a system was created that simplifies the management of contacts, activities and appointments. An automated procedure for processing language mediation requests was implemented, which efficiently allocates requests according to the availability of volunteers. Responsible coordinators have an overview and control over the appointments in their domain. This also enables the targeted determination of the budget for non-volunteer language mediation.

The platform offers an innovative solution for the efficient management of volunteer and non-volunteer language mediation services in Leipzig. The central administration and automation of processes simplifies workflows and the actual need for resources can be determined and addressed in a targeted manner.

Logo for the Leipzig Platform for Volunteer Language Mediation Organization
  • Focus: Social Service
  • Type: Non-Profit
  • Using: Drupal
  • Leipziger Plattform für Ehrenamtliche Sprachmittlung Website

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