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CiviCase implementation for leading central London couples therapy organisation

Established in 1948, TCCR is the leading provider of highly specialised and affordable couple counselling and psychotherapy. TCCR offer a range of relationship, psychosexual and parenting support services throughout London.

TCCR sought to replace an array of manual systems with a dual purpose CRM and case management solution to manage their end to end client interaction. The solution needed to support not only the client interaction but also room and appointment bookings, HR management, finance and complex reporting requirements.

  • Background

    Compucorp, selected by competitive tender, were appointed to configure and install the open source product CiviCRM.

    Compucorp configured CiviCRM including the Case management module to meet TCCR’s exact requirements. Compucorp modified screen layouts using the latest web technologies to maximise the ease of system use.

    Compucorp enhanced CiviCRM to support the finance requirements and integrated a calendar function for room and appointment booking. Compucorp consulted and implemented a security policy for the hosted solution.

  • Challenges

    Compucorp developed a bespoke website module to support online appointment booking, allowing clients to select available appointment slots based on the integrated calendar function. This has saved hours of manual appointment scheduling by administrative staff.

    To meet the complex reporting requirements, Compucorp integrated the solution with a highly regarded open source business information and reporting application. This reporting engine can be abstracted from the main application to ensure performance is not affected during heavy use. This mixture of performance and flexibility allows TCCR to extract valuable statistical information they use as part of their research and training.

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Provided By: Compuco

Founded in 1977 as Compucorp, with a heritage spanning over 40 years, Compuco exists to empower socially responsible organisations with the digital tools they need to build a better world.

We are a boutique team of over 50 technology professionals who are passionate about the clients we work with and the platforms we create. We do most of our work on the open source platforms Drupal and CiviCRM but we also like to work with some other frameworks too.

We are proud to be one of the leading CiviCRM experts worldwide and have worked with organisations of all scales to help them leverage this amazing solution. We have used this expertise to create CiviPlus,

As CiviCRM Gold partners and founding contributors, as well as Drupal Association members, we seek to drive the platforms forward by both developing functionality ourselves and sponsoring new functionality to be developed by other members of the community.

We deliver hand-crafted digital platforms which change the way you work; for good.

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CiviCRM is an open source project that develops and maintains software for nonprofits. Our mission is to ensure that any nonprofit organization, regardless of budget, size or mission, has access to a world-class CRM.

The CiviCRM project is managed by CiviCRM LLC (aka “the Core Team”), a California-based Limited Liability Company. We are a team of seven people located around the world.

CiviCRM is independent and self-funded, relying on code contributions and on financial support provided by members, subscribers, partners and avid donors.

CiviCRM’s only shareholders are the users, contributors and supporters that make up the CiviCRM community.

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