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Self-Serve Member Dashboard and Resource Center

Interactive Member Dashboard and Resource Center, geared towards retention and new member engagement.

WaterISAC is a non-profit organization who’s purpose is to help members of the U.S. water and wastewater sectors strengthen their cyber security, recover from disasters, and improve preparedness. WaterISAC was in need for a more interactive website and self-serve membership dashboard with a searchable resource center. The goal of an improved user experience helps to achieve increased retention rates and active member engagement.

WaterISAC was in need of a customizable ‘self-service’ membership dashboard that allows each member to see their profile information and more detailed information about their organization within a spacially conscious interface design. The use of collapsible content sections provides a condensed and user-friendly experience.

In addition to the member dashboard, we helped develop and organize a filterable resource center. WaterISAC has a robust database of curated documents, presentations, and files that needed an organized resource center for retention, engagement, and awareness. While some of the information is sensitive to non-members, WaterISAC needed to provide a level of important information that the public may access.

With the intention to engage new members, sensitive titles are being obscured, and members-only content is only visible to a certain degree. We were able to use our extensive expertise and understanding of client expectations to make the resource center serve as a place to discover and search for information, as well as engage members and non-members.

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Provided By: BackOffice Thinking

BackOffice Thinking was founded in 2006, and has helped hundreds of nonprofits increase their impact by making better use of technology. We provide CiviCRM services along with website design, content strategy, support, and technology assessments, among other services. Our deep understanding of nonprofit operations allows us to identify core challenges and opportunities, and lets us create solutions that align with our clients’ mission, goals, and staff capacity. Organizations come to see us as their trusted partner for the long-term. We thrive with the success of our repeat customers and their enthusiastic recommendations.

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